Warranty

Quality You Can Trust

We take pride in the durability and performance of our pickleball paddles, offering a 1-year limited warranty on all paddles to ensure your satisfaction and peace of mind.

 

Warranty Coverage

Our 1-year warranty covers any defects in materials or workmanship under normal use conditions. This includes issues with the paddle face, handle, or edge guard that may affect performance. Please note that normal wear and tear, damage due to misuse, or modifications to the paddle are not covered under this warranty, please see the following information regarding appropriate warranty regulations.

 

How to Claim Your Warranty

  1. Contact Us: Reach out to our Customer Service team with your proof of purchase and details of the issue.
  2. Inspection: We may request photos of the defect or, in some cases, ask you to return the paddle for inspection.
  3. Replacement or Repair: If the claim is approved, we will offer a replacement paddle or repair the original paddle free of charge.

Your satisfaction and confidence in our paddles are our top priorities. If you have any questions about your warranty, don’t hesitate to get in touch.

 

Important Warranty Information

  • Warranty is non-transferable and only valid to the original purchaser.
  • Proof of purchase is required (bank & credit card statements can be used).
  • PACT has the right to determine whether a paddle is covered by our warranty and whether to replace it.
  • Warranty does not apply to any replacement PACT paddles
  • Paddles that are purchased from retail stores and partners must proof of purchase such as receipts and contain purchase dates 

    What is not covered by the warranty? 

    • Normal wear and tear or abuse of paddle.
    • Any modifications that are made to the paddle after purchase
    • Any rattling inside of the paddle that has not affected its performance
    • Wear and tear of the graphics and design on paddle surface
    • Has not been used as a rental paddle or a demo paddle 
    • Hitting other objects such as tennis balls, ground, wall etc. 

     

      Apparel and Accessories

      • Items can be exchanged or returned within a 12 day period of receiving of goods, will incur a 20% restock fee
      • Items must be in new condition and in original packaging (if applicable)
      • You may return items by post at your own cost after inspection by PACT through service