Return Policy
Return Policy
We stand by the quality of our products and offer a 30-day return policy. If you're not completely satisfied with your paddle, you can return it within 30 calendar days of purchase. Customers are responsible for all shipping costs incurred on returns and refunds.
The Refund Policy:
- Within 7 days from the receival of the paddle - full refunds will be provided if the paddle is in new condition without any damage. This includes removal of stock grip or with odour, any scuffed, blushed or damage on the paddle face and edge. Pact Paddles has the right to insect and deny the refund of a paddle found as damaged and not eligible for a refund
- If your refund is not approved you may choose to have your paddle reshipped after examination at your own cost.
- Paddles Returned after the 7 day period will sustain a 20% restocking fee
Returned/Refunded items are to be provided in as close to new condition and in original packaging
How to Return
- Contact our Customer Service team with your order number to initiate a return.
- You’ll receive a return shipping label and instructions.
- Send your item back within the mentioned period for a hassle-free refund, exchange or return.
Our goal is your complete satisfaction, so please reach out with any questions. We’re here to ensure you have the best paddle and the best experience on and off the court!